When Caitlin Ellsworth approached me to co-facilitate a session at the Association of Conflict Resolution's Environment and Public Policy (ACR EPP) Section 2013 conference, I had to clean out my ears. What do conflict resolution professionals want to hear to about design thinking?
Like, everything, it turns out. Since Caitlin and I delivered our talk Facilitating by Design: Integrating Design Thinking and Collaborative Problem Solving, session participants have been abuzz with questions.
- How do we apply design thinking methods to public policy?
- How do we design for a multi-stakeholder environment?
- How do we balance failing fast with being thorough and checking the necessary boxes?
- How do I ensure that I'm presenting a good face to my existing network while sharing low-fidelity prototypes?
- How do I justify presenting something and then making drastic changes later? (Will it backfire and harm my credibility?)
- How do we apply these methods to a services-based startup?
- What exactly is a service?