Conflict Resolution and... Design Thinking?

Photo by The U.S. Army

Photo by The U.S. Army

When Caitlin Ellsworth approached me to co-facilitate a session at the Association of Conflict Resolution's Environment and Public Policy (ACR EPP) Section 2013 conference, I had to clean out my ears. What do conflict resolution professionals want to hear to about design thinking?

Like, everything, it turns out. Since Caitlin and I delivered our talk Facilitating by Design: Integrating Design Thinking and Collaborative Problem Solving, session participants have been abuzz with questions.

  • How do we apply design thinking methods to public policy?
  • How do we design for a multi-stakeholder environment?
  • How do we balance failing fast with being thorough and checking the necessary boxes?
  • How do I ensure that I'm presenting a good face to my existing network while sharing low-fidelity prototypes
  • How do I justify presenting something and then making drastic changes later? (Will it backfire and harm my credibility?)
  • How do we apply these methods to a services-based startup?
  • What exactly is a service?

Do you share similar curiosities? To join this conversation, email Jessica. To learn more about design thinking methods, sign up for a Design Thinking U course today!