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Seizing the White Space: Innovative Service Concepts in the United States Prepared for Tekes, Finland's National Agency for Technology and Innovation, by Peer Insight. May 2007.  Service innovators are not waiting for the answers. In both the U.S. and foreign countries, service innovators have forged ahead to the best of their abilities. They are inventing tools and methods they need as they go. For innovation practitioners, the best place to learn about service innovation is in the field, observing the most proactive companies and adopting their lessons.
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What Makes a Service Artifact? Article by Tim Ogilvie and Stephen Ezell, Peer Insight Tangible service artifacts are just one of the many details service innovators need to get right. And if all the right elements are in place, the service artifact can become sought after independent of the service experience it was designed to support.
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