Reports and Featured Companies

Blueprint: The Discipline of Service Innovation November 2004-2007 38 Participating Companies AARP Adobe Bank of America Baxter Healthcare Capitol One Celestica CEMEX Chase Cards Computer Sciences Corporation Convergys GE Convergys Crowe Chizek Diebold Elsevier Good Samaritan Society Hallmark Cards Hewlett-Packard The Hartford HSBC Intel Johnson Controls Kaiser Permanente Mayo Clinic McDonald's Motorola Pitney Bowes Progressive Insurance ServiceMaster Siemens Building Technologies SprintNextel Standard & Poor's Starwood Hotels Swisscom Syngenta UPM-Kymmene UPS	Customer Experience Design for Services September 2007 14 Participating Companies AARP Billy Casper Golf Celestica Chase Cards Dow Corning Good Samaritan Society The Hartford LRA Worldwide Mayo Clinic McDonald's Standard & Poor's Starwood Hotels Swisscom UPS
Next Practices Models for Game-Changing Innovation April 2007 15 Participating Companies Bank of America Baxter Chubb Crowe Chizek CSC GE IBM Intel Mayo Clinic Microsoft Motorola Standard & Poor's Swisscom The Hartford UPS	Seizing the White Space: Innovative Service Concepts in the U.S. April 2007 12 Participating Companies American Girl Bank of America Brivo Systems Crowe Chizek Ingram Micro LRA Worldwide MyBizHomepage NineSigma Service Bench Sitoa The Hartford Total Quality Logistics
Device-Enabled Services July 2005 11 Member Companies; 3 Exemplars ADT Apple (e) Baxter Eaton (e) GM OnStar Hewlett-Packard Intel Motorola Netflix (e) Pfizer Siemens TiVo Virgin Mobile York International	How Government Programs Can Foster Firm-Level Success in Service Innovation March 2008 45 Participating Companies AARP Adobe AHRQ Bank of America Baxter Healthcare Billy Casper Golf Celestica Chase Cards Computer Sciences Corp. Convergys Crowe Chizek Diebold Elsevier GE Good Samaritan Society Harrah's Harris Corp. Hewlett-Packard Ingram Micro Intel Johnson Controls Kaiser Permanente Kelly Services LRA Worldwide Lumenos Mayo Clinic McDonald's Microsoft Motorola NineSigma Pitney Bowes Pfizer Procter & Gamble Progressive Siemens Sprint Standard & Poor's Starwood Hotels Swisscom Syngenta The Hartford Total Quality Logistics UPM Kymmenne UPS York
Innovating Services with Speed: Lessons from the Fast Lane March 2008 45 Participating Companies AARP Adobe AHRQ Bank of America Baxter Healthcare Billy Casper Golf Celestica Chase Cards Computer Sciences Corp. Convergys Crowe Chizek Diebold Elsevier GE Good Samaritan Society Harrah's Harris Corp. Hewlett-Packard Ingram Micro Intel Johnson Controls Kaiser Permanente Kelly Services LRA Worldwide Lumenos Mayo Clinic McDonald's Microsoft Motorola NineSigma Pitney Bowes Pfizer Procter & Gamble Progressive Siemens Sprint Standard & Poor's Starwood Hotels Swisscom Syngenta The Hartford Total Quality Logistics UPM Kymmenne UPS York