Early on we concluded that being on the leading edge in the embryonic field of service innovation would require significant research into the practices, methods and tools employed by exemplar companies. Our research practice started five years ago with a wide range of industries today provides the basis of our understanding and continued exploration of the growing services economy from the general management perspective.

Peer Insight's research program has:

Enrolled more than 60 global corporations and Fortune 500 companies as paying members
Worked for seven national or local government agencies on three continents
Conducted more than 1,200 original research interviews with senior innovation practitioners
Analyzed more than 200 innovation projects
Analyzed innovation projects developed in 18 different countries
Published eight private reports to research consortia members, and 1 public study of service innovation in the US
Convened 16 one or two-day peer forums ranging in size from 8 to 34 participants

Learn more about Peer Insight's unique discoveries, and how you can benefit from our research program.

Example Participating Firms