5 MORE Must Read Books On Design Thinking

5 MORE Must Read Books On Design Thinking

As a practitioner of service design, I often get asked for recommendations on great books about design thinking methods. After many impromptu conversations at conferences, workshops, and other events, I've finally decided to put them down on paper.

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Give Yourself a Chance to Be a Beginner

Give Yourself a Chance to Be a Beginner

In organizations, we standardize to lessen anxiety and create rules to set expectations. However, being comfortable in what we know and habituating to familiar processes lead us astray - and can lead us to continue on in a process that no longer works for the new people who are a part of it.

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