The Right Strategy for Growth: Implants or Exercise?

The Right Strategy for Growth: Implants or Exercise?

When it comes to the optics of fitness, the vast majority of us prefer natural methods—diet, exercise, more and better sleep—to the artificial shortcuts. So why then does business seem obsessed with implants and bolt-ons?

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In Service Innovation, Sometimes Less is More

In Service Innovation, Sometimes Less is More

I need to begin with a little self confession. I fly frequently and have flown enough miles to be one of the privileged few that gets to board before everyone else most of the time.

I recently decided to extend my vacation a couple of days and, as a result, I needed a new ticket home. Rationalizing that flying Spirit could not be any worse than my recent experience of winter camping when it was 20 below zero, I chose the significantly cheaper Spirit flight over my preferred status airline. How bad could it be?

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Extuition. And Why Consultants Invent Words

Extuition. And Why Consultants Invent Words

Have you ever noticed how consultants tend to invent words? My favorite invented word in recent years is “dimensionalize.” As in, “First we need to dimensionalize the problem.” It highlights one of the most common ways consultants invent words, which is verbing a noun. (If you’re reading carefully, you’ll notice that “verbing” is an example of that, too.)

I’m here to tell you, it’s not a plot against the world, or even a gambit to raise fees. Consultants are just, I dunno, endowed with the gift of neologism.

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Where Do Innovators Turn For Help?

Where Do Innovators Turn For Help?

I just returned from the GMAC Leadership Conference and, as you would expect from any industry-focused conference these days, there was talk of big data, managing your data, analyzing your data. The message many speakers relayed was “it’s not about the data itself, it’s about the decisions.”

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Business Design: an Experiment of Innovation

Business Design: an Experiment of Innovation

Making comparisons between the design thinking process and the scientific method is nothing new, just consider the innovation tool Assumption Testing, but I wondered if we could learn something more from our psychologist counterparts. Are the newest breed of innovators part designer/part scientist? 

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